Ok, I fully support public transportation, but some days I've been pretty irritated.
The VIVA bus machines at various stops often don't tell you the right # of minutes till the bus is going to arrive/depart. At Mccowan and Hwy 7 on the Purple, I stand waiting for more than 15 minutes very often. The machine will often say 3 minutes and go to 1 minute and go back up to 3, sometimes it goes back up to something higher like 10 minutes. Honestly... I don't understand what is going on! I used to trust the time it said, but now I don't anymore. Even if it says 26 minutes, I don't go get a coffee from the tim hortons across the street, because 26 minutes could be more like 5 minutes, or vice versa!
Do you think I have right to comment on this and make them aware that it irritates users? I know it is not just me, people have been quite angry waiting for the bus and looking at the flip flopping time listed.
UPDATE FEB 2 2007
So I left a comment through the VIVA website and received confirmation of my comments the day after. This week I received an email from a support staff individual with questions about my comments and such. I was impressed that I got a HUMAN response! lol. Kudos to VIVA.